Frequently Asked Questions

What is workplace mediation?

Silver Conflict Mediation based in melbourne is workplace mediation. We are a confidential and voluntary process where an independent mediator helps people at work resolve conflict through structured conversation. The mediator does not make decisions or take sides. The aim is to reach practical agreements that allow people to move forward safely and professionally.

When is workplace mediation appropriate?

Workplace mediation is appropriate when communication has broken down, tension is ongoing, or conflict is affecting performance or wellbeing. It is commonly used for disputes between colleagues, managers and employees, or teams where parties are willing to engage but need support to do so constructively.

Is workplace mediation confidential in Australia?

Yes. Workplace mediation is generally confidential. Information shared during the process is not disclosed outside mediation, except in limited circumstances required by law or where there are serious safety concerns.

Do both parties need to agree to mediation?

Yes. Mediation is a voluntary process. All parties must agree to participate for mediation to proceed. A skilled mediator can help assess readiness and explain the process before any commitment is made.

Is workplace mediation legally binding?

Mediation itself is not legally binding. However, if parties reach an agreement, outcomes can be documented and may be formalised through appropriate workplace or legal processes if required.

How long does workplace mediation usually take?

Many workplace mediations are resolved in a single session lasting several hours. More complex situations may require additional preparation or follow up sessions, depending on the issues and the needs of the parties.

What happens if mediation does not resolve the conflict?

If mediation does not lead to resolution, parties retain the option to pursue other pathways such as internal processes, formal complaints, or legal options. Mediation does not remove or limit these rights.

Is workplace mediation suitable for serious conflict?

Mediation can be effective even in serious or long standing conflict, provided safety and power dynamics can be appropriately managed. An experienced mediator will assess suitability carefully before proceeding and may recommend alternative approaches where mediation is not appropriate.

Do employees or managers need legal representation for mediation?

Legal representation is not required for workplace mediation. Some parties choose to seek legal advice before or after mediation, but the mediation process itself focuses on facilitated discussion rather than legal argument.